About Us
Ironwood Warranty Group, LLC is a holding company for the following companies that are exclusively focused on supporting warranty and service contract solutions.
• Hornbeam Insurance Company
• Ironwood Warranty, LLC
• Ironwood Warranty of Florida, LLC
• National Service Alliance, LLC
Ironwood Warranty Group is affiliated with American Life and Accident Insurance Company of Kentucky. American Life was founded in 1906, serving the life insurance market within the United States. Hornbeam Insurance and American Life are both owned by Hardscuffle Incorporated, a holding company.
Ms. Nana Lampton, Chair of Hardscuffle Inc., founded Hornbeam Insurance, a national property and casualty insurance carrier to focus on the warranty and service contract markets.
Our Team
Innovative solutions start with innovative people. Our leadership team has 65+ years of experience specializing in the warranty industry with a proven track record of success.
Kevin Callahan
President and Chief Operating Officer
Kevin has been in the warranty services business for more than 28 years. He began his warranty service career in 1992 with General Electric (GE) and in 1997 co-founded Service Net Solutions, LLC and as part of an acquisition joined American International Group (AIG).
Dan Tafel
Vice President of Business Development
Dan brings over 20 years of experience in the warranty services industry. Prior to joining Ironwood, he started and led AIG’s Global Warranty Division for both market development and operations. He began his career in the warranty industry in 2001 as a partner with Service Net, which was later acquired by American International Group (AIG).
Julie Messer
Senior Vice President
Julie brings 20 years experience in operations and the warranty services industry. She began her warranty career at Service Net Solutions, LLC (acquired by American International Group (AIG)) and prior to coming to Ironwood, she served for 15 years as VP of National accounts for AIG/Service Net where she led the client management division for North America Service Warranty clients.
Chris Karo
General Counsel and Secretary
Chris brings over 13 years of experience in the warranty services industry specifically focused on the regulatory and compliance landscape. Chris spent 7 years with AIG in the Warranty Division as General Counsel.
Jeanine Skendzel
Senior Vice President of Underwriting
Prior to joining the Ironwood Warranty Group team, Jeanine worked with AIG as Director of Underwriting responsible for North America Warranty Underwriting. Jeanine started with Service Net in 2009 and is a valuable addition to Ironwood with the some if the industry’s leading underwriting experience and knowledge.
Suzanne Ricketts
Senior Administrative Assistant
Suzanne joined Service Net in 2021 supporting the Executive Team on administrative duties including coordination for Board Meetings, development of presentations, and planning for employee and marketing events at Service Net/AIG.
Jahnna Valdez
Senior Vice President
Prior to joining Ironwood in 2020, Jahnna joined AIG’s Warranty Service Division as the CFO/North American Controller in 2012 and in 2018 joined Claims Management Resources as CFO. Jahnna began her career in public accounting with KPMG and manages finance, accounting, regulatory filings & tax, and treasury activity.
Leslie Taulbee
Paralegal
Prior to Joining Ironwood Warranty Group, Leslie worked in many areas of the legal field including project management, insurance compliance and regulation, company licensing, form and rate filings, as well as large-scale document and data management, mergers and acquisitions, company re-domestication and expansion.